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    Ask us whatever you care, we will help you 24/7.
    FAQS

    • 1.What is the lead time of the products I ordered?

      When you place order,you could see the products availability.

      If it is in stock, we usually deliver the goods within 24 hours after the order is confirmed. It will take you about 2-5 days to receive the products.

      If the product is not in stock, you could ask the delivery date with our sales representative before ordering, or after placing the order, we will update the estimated delivery time to the system or notify you by email.

      After the order is shipped, it will take about 2-5 days to receive the goods.

      2.Can i get free samples before i make big quantity purchase?

      Yes,join us as a business account,we could offer free samples to you for evaluation.Or you could return or pay after you test the samples.

      3.Do you support OEM/ODM?

      Yes, we can provide customized services, such as customized labels and packaging.

      Our engineer team can also develop customized software and hardware products for you according to your specific requirement.

      4.Is there a discount if you buy large quantities?

      Yes,we have a business account for the customers who buy regularly and in big quantity. Business account customer are our VIP customer,who could enjoy better payment terms,very good discount of product pricing, one by one service by our professional sales and technical support team.Welcome to join us!

      5.Q Why the transceivers products are much cheaper than Cisco, HP, or Juni[per original brand?

      We provide 3rd party compatible transceivers,Not the original brand transceivers.

      All optical modules comply with the standard optical module MSA multi-source protocol, When the function and parameters are the same,the standard optical modules are much cheaper than the brand original modules,we just program the EEPROM of sdarndared optical modules,and makes it compatible with different system,like CISCO,HP,Juniper,ect.

      Our modules are no different from the original ones when using in the system, but they are much cheaper than the original ones.

      6.Do you support technical support?

      Yes,we could support technical support for pre-sale and after sale.

      Any questions,feel free to contact us before or after you buy.